Product and Community Support Specialist

London, England, United Kingdom · Operations

Description

THE ROLE:

We are looking for a Product and Community Support Specialist at Mixcloud. Our community of listeners and creators are the heart of the platform, and customer experience is therefore very important to us. Our creator community is broad, deep and diverse; with over 1 million uploaders from London to Lagos to Los Angeles, crafting shows in many different formats.

This role will be complex and challenging and has the opportunity for huge impact. We are looking for someone to build and operate an efficient and friendly support platform that communicates directly with our product team.

You will be the first point of contact for both our creators and listeners who may have a query, problem, or feedback. An ideal candidate is someone who embraces problem solving and will help fix issues promptly.

You will be a people person who enjoys interacting with customers and will be motivated to go above and beyond for them. Having an active interest in digital product management would be a bonus, as there is potential for this role to evolve into product ownership as the company grows.

ABOUT MIXCLOUD:

Mixcloud is an audio streaming platform connecting a global community of listeners and creators through audio culture. Listeners can access a unique collection of over 15 million radio shows, DJ mixes and podcasts produced and uploaded by over 1.3 million passionate tastemakers and curators around the globe.

Our mission is to build a fair and sustainable ecosystem for audio culture. As a critical part of the global music and cultural landscape, we empower DJs, radio hosts, podcasters and tastemakers to build and inspire fan bases.

Mixcloud also helps connect brands to music and culture under our brand partnerships arm, LOUD. We create cutting-edge cultural solutions for brands such as adidas, W Hotels, Sonos, Dr. Martens, Eventbrite, and more.

Whilst we have a great foundation in place, this is the beginning of the next phase of our journey. We are looking for smart and hungry people to join our incredible team and help us realise our vision.

Requirements

WHAT WILL YOU DO?

WHO ARE YOU?

Benefits

We are a rapidly expanding music-tech business. We offer a culture of personal development and role growth. You will have the pleasure of working with a lean but growing team that punches above its weight, offering you the opportunity to explore ideas and expand on your role.


You will sit within the Operations team, reporting to our Product Manager. Salary and equity offer is competitive and based on experience.


In addition to base salary, Mixcloud offers myriad benefits such as generous stock options, unlimited holiday policy, a flexible working culture, a great office environment and strong opportunities for personal development.

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